Contact Us

Please use the contact form below if you have any questions about your merchandise purchase. For a prompt reply, please post all correspondence in English. If your query is regarding shipping, please note the following shipping time frames:

Shipping Times

United States

Our shipping standards for North America are as follows:

• Regular Mail 2-3 weeks
• Express 7 business days
• Urgent 2 business days

Canada

Our shipping standards for North America are as follows:

• Regular Mail 2-3 weeks
• Express 7 business days

World

Our shipping standards for Outside North America are as follows:

• Regular Mail 6-12 weeks
• Express 6-12 business days

Delivery will be provided by your local postal service unless otherwise indicated in your shipment notification. If your order has not been delivered within this time frame, please contact us.

For all enquiries, please provide us with your full name and if applicable, your order number.

Thank you.

Name: *

Email address: *

Order Number
(if applicable):

Question/Comment: *

Send Message

Your e-mail questions will be answered within 24 hours (Mon-Fri, holidays excluded). If you prefer to call in your question, the customer service number is 1-877-399-7778, then press "0" for customer service. If there are no operators available, please leave your message in the customer service mailbox. Generally, e-mailed questions will be answered faster than by phone. If you are calling from outside of North America, please call (905) 842-0999.